FAQ’s


Take a look over some of the most frequently asked questions we get below.
1
How quickly will my listing be on all the property websites?

Once approved by your dedicated agent, your listing will be published on Rightmove, Zoopla and many other websites within 24 hours.

2
What is an energy performance certificate (EPC)?

EPC’s tell you how energy-efficient your home could be if improvements are made, and highlights cost-effective ways to achieve a better rating. Even if you rent your home, some improvements noted on the EPC may be worth implementing, such as switching to more energy-efficient light bulbs. EPCs are valid for 10 years from when issued.

3
Do I need an EPC to sell my property?

Yes, EPC’s are a legal requirement when selling a home, but they are valid for 10 years from when issued so you may already have a valid EPC. However, if you have carried out any works to your property which have impacted its energy efficiency, we would recommend you update your EPC.

4
Are you a high street agent or an online agent?

Neither. We describe ourselves as a ‘Hybrid Agent’; this means we are able to offer you a High Street level of service for the same price as an Online Agent. Our agents are always based within a 15 minute journey of any property they list. They come with expert knowledge and previous experience in the industry – so you’re in safe hands!

5
What is included in the selling fee I pay?

This depends on which package you choose. Find out by going to our packages page and hover your mouse over the question mark to see what is included.

6
What happens if Elsewhere do not sell my property?

In the unlikely event that we are unable to find you a suitable buyer, you will forfeit any upfront fees you have paid to us. However, unlike most online estate agents, our packages do not expire until your property changes ownership, so if you wanted to try again with us in the future you can do so at no extra cost.

7
Would I get more money for my property with an Estate Agent that had a local office?

No. Gone are the days where people walk in to an estate agent’s office to buy a property. 98% of all homebuyers start their search online and your property will be found on the most popular websites of them all. We must stress however, that whilst we adopt cutting-edge marketing methods, we hold very traditional values which is why we will never be based further than 15 minutes away from your home.

8
My property is already on the market with an Estate Agent. Can I still instruct Elsewhere?

All Estate Agent contracts are different so our advice would be to fully check the terms you have signed. We would never market your property if we felt you would breach any existing terms, so if you are unsure about your current contract please call us.

9
How do I book a free valuation?

By calling one of our agents on our local number or you can book your no obligation valuation directly here.

10
Why don't you charge a % or commission of the sale price?

Simple! An estate agent’s costs do not change based on a property’s value, so why should yours? Whether we market a 4 bedroom detached house or a studio apartment, our costs stay the same.

Our fees are published for all to see as we believe the industry is in need of a little more transparency.

11
When do I have to pay my fees and how do I make payment?

Payment is taken upfront easily and securely right here on our website. You can instruct us to sell your home when you decide the time is right for you, without having to book an appointment. We also accept payments by bank transfer. Regrettably, we cannot accept cash payments or cheques.

12
Do you hold my credit card or debit card details?

No, never!

13
Can I see all of my viewings, feedback and offers?

Everything is easily accessible. You can see and control when a viewing is booked, feedback has been provided/requested or if an offer has been made. We will automatically seek feedback from anyone who has viewed your property and you will be the first person to receive the feedback. Based on the feedback, we will be on hand to offer any advice which may help you to sell your home or negotiate a better price. When you receive an offer, you can accept or reject them straight away, or pass them to us to help maximise your sale price.

14
What area do you operate in?

We are able to market properties from all over the UK, though our specialist area is currently the SL postcode. If your property is within an SL postcode we will never be further than 15 minutes away.

15
Will I be dealing with a real person?

Always! You will have one point of contact from the day you instruct us, to the day you move out.

16
How well do you know my area?

Not only have we got years of experience working in your area, we are residents (and possibly neighbours) too! We rely on our local knowledge to best advise you on the correct marketing price for your property – though the asking price you set is entirely down to you.

17
Will you conduct viewings for me?

We can’t pretend to know your home as well as you do, but we are able to conduct block viewings or an open house event for you at a small cost of £60 per hour. We will invoice you for this at the end of each month.

18
Are you independently owned?

Yes! We are 100% independently owned with no corporate agenda whatsoever.

19
How long will you market my home for?

We endeavour to find you a suitable buyer as quickly as possible, but when you purchase one of our packages, we will market your home until its changes ownership. You can opt to take a break and try again as many times as you like at no extra cost.

20
Am I restricted to sole agency terms?

No. Unlike most agents, we do not restrict you to sole agency terms. Instead of forcing you to remain loyal, we prefer to earn your loyalty by working hard to sell your home for the best possible price. When you instruct us, you are free to work with as many agents as you like.

Note: Marketing your property on sole agency terms helps agent’s to obtain a better understanding of how the market is reacting to your property as they receive 100% of any leads. By instructing additional agents it becomes harder to monitor how well your property is being portrayed to potential buyers.

21
What are your multiple agency fees?

Our prices do not change. What you see is what you pay, regardless of how many agents you decide to work with.

22
Can I add products to my package at a later date?

Yes, absolutely! Just let us know what products you would like to add and we will invoice you at the end of each month.

How Much Could You Save?

On average, we save customers £4,102 when they choose to sell with us over a local High Street agent. Use our handy commission calculator to see how much we could save you!

Figures based on House Price Index 2018 for average selling price in South East with Industry Eye Average High Street commission of 1% + VAT.

Selling Price
Estate Agent Fee (Commission)
Total Saving
Estate Agent Fees
£2000
Our Fixed Fee
£749